Volume 1 (publication: 2012)
Why, tomorrow, will digital technology change the nature and challenges of the customer-bank relationship? How have banks already reacted and how will they react to this phenomenon? Which banks are leading the way in terms of innovation?
Digital Banking is a forward-looking analysis of the digital evolution of our society and the way in which it is transforming banking, not only regarding the customer experience, but also in terms of marketing strategies and bank organisation. Based on our expertise, research and benchmarks on the subject, the arguments presented in this book are backed up by examples, concrete cases and interviews which, in our opinion, are interesting and relevant in the framework of our analysis of this phenomenon.
Digital Banking is a snapshot in time of our views regarding an area which we consider to be particularly challenging for banks, both today and tomorrow.
Volume 2 (publication: 2016)
“Digital Banking” volume 2 provides fresh insights into the challenges of digital banking, with regard to the second part of the digital transformation of financial firms, namely the organisational and human aspects. The advent of a digital, connected society: how are the rapid growth in the use of fixed and mobile Internet, the development of the connected concept of collaborative society and the new technology boom, from connected objects to artificial intelligence, transforming industries? Customer experience: what lessons can be learned from the “FinTech” approach? How do FinTechs approach the customer experience? How do they use state-of-the-art technology? New customer relationship models in bank networks: what new models will be winners, in a context of lower branch traffic? What is the best way of organising relationship channels to meet the new challenges of multichannel and digital customer relationships? Culture of innovation and HR transformation: why and how must banks rely on the twin pillars of the culture of innovation and change management to successfully complete the transformation of their organisation? How can banks develop a capacity of open and total innovation? Rethinking the paradigm of payments: how is this sector – an area where banks are currently confronted with major challenges and falling margins – being reconstituted? What are the issues involved in mobile payments and real-time payments?
Please contact us for more information on the themes addressed in these books!